Refund policy

Shipping & Returns Policy

Shipping Policy

We strive to process all orders as quickly as possible.

• Processing Time: Orders are typically processed within 1–3 business days.

• Shipping Time: Most orders arrive within 5–10 business days, depending on your location and the selected shipping method.

• Shipping Costs: Shipping costs are calculated at checkout based on weight, carrier rates, and destination.

• Tracking: A tracking number will be emailed to you once your order has shipped.

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Return Policy

We want you to love your purchase! If for any reason you are not satisfied, we gladly accept returns.

Return Window

• You may request a return within 30 days of receiving your item.

• This window ensures you have adequate time to receive, inspect, and return your purchase in compliance with delivery timelines.

Return Conditions

Items must be:

• Unused,

• In original packaging, and

• In the same condition as received.

Return Shipping

• Customers are responsible for all return shipping costs.

• Original shipping fees are non-refundable.

How to Start a Return

To initiate a return:

1. Contact us at [your email] with your order number.

2. We will provide you with return instructions and the return shipping address.

3. Once we receive and inspect your item, we will process your refund.

Refund Processing Time

• Refunds are usually processed within 5–7 business days after we receive the returned item.

• Refunds will be issued to the original method of payment.

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Exchanges

If you need to exchange an item, please contact us within the 30-day return window, and we will guide you through the exchange process.

Customers are responsible for the shipping costs associated with sending the item back.

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Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return. These will be clearly marked as non-returnable on the product page.